Shipping Information

01

Domestic Shipping (South Africa)

We deliver to all provinces in South Africa using insured, tracked couriers. Delivery timeframes are estimates and may vary during peak periods or in remote areas.

Service	Timeframe	Rate
Standard Delivery Pretoria & Johannesburg	2–3 business days	R95
Standard Delivery Other major cities	3–5 business days	R120
Express Delivery Pretoria area — orders over R5 000	Next business day	Free
Remote Areas Outlying & rural	5–8 business days	R180
Free Delivery Orders over R10 000 anywhere in SA	Standard timeframe	Free

All domestic packages are fully insured for the declared item value. Tracking numbers are emailed within 24 hours of dispatch.

02

International Shipping

We ship internationally to most countries. International orders are dispatched via DHL or FedEx with full insurance and tracking. Please note:

International shipping rates are calculated at checkout based on destination, weight and declared value.
Estimated delivery time is 7–21 business days, depending on destination and customs clearance.
The customer is responsible for all import duties, taxes and customs clearance fees levied by the destination country.
Certain items (e.g. gold bullion, certain antiques) may be subject to export restrictions — we will advise prior to dispatch.
We strongly recommend insuring international shipments to full value.

03

Order Processing

Orders are processed on business days (Monday–Friday, excluding South African public holidays).

Orders placed before 12:00 noon are typically dispatched the same business day.
Orders placed after 12:00 noon or on weekends are dispatched the next business day.
During high-volume periods (year-end, public holidays) processing may take an additional 1–2 days.
You will receive an order confirmation email immediately, and a separate dispatch email with your tracking number once the item has been collected by the courier.

04

Packaging & Presentation

We take great pride in the presentation of our items. Every order is packaged professionally to ensure safe arrival and a premium unboxing experience:

Coins are packaged in coin capsules, protective sleeves or certified slabs, and presented in our branded mailers.
Jewellery is wrapped in acid-free tissue paper and placed in a branded gift box.
Antiques and fragile items are bubble-wrapped, padded and shipped in double-walled cardboard boxes.
All certificates of authenticity, grading certificates and provenance documents are included with the item.

05

Tracking Your Order

Once your order is dispatched, you will receive an email with:

Your courier tracking number.
A direct link to the courier's tracking portal.
An estimated delivery date.

If you have not received a tracking notification within 2 business days of placing your order, please check your spam folder, then contact us at info@antiquesandcoins.co.za.

06

Damaged or Lost Shipments

In the unlikely event that your item arrives damaged or goes missing in transit:

Report damaged items within 48 hours of delivery with photographs of the item and packaging.
Do not discard the packaging — it is required for the courier insurance claim.
For lost shipments, we lodge a formal inquiry with the courier and resolve the matter within 10–15 business days.
All items are insured; if the courier confirms loss, we will reship or issue a full refund.

07

Shipping Restrictions

The following items may be subject to special handling, enhanced security or export restrictions:

Gold bullion, silver bullion and certified precious metal items.
Items classified as cultural heritage or national heritage objects under South African law.
Diamonds and other loose gemstones — subject to Kimberley Process and Customs certification.
Firearms, militaria that may be restricted in the destination country.

We will contact you if any special shipping arrangements are required for your order.